Privacy statement

Welcome to Urban Suites. We value your privacy and are committed to protecting your personal data. This privacy statement outlines how we collect, use, and safeguard your information when you interact with our website and services. By using our website and booking our apartments, you agree to the terms of this privacy statement.

1. Information We Collect

  • Personal Information: When you book an apartment with us through Clock PMS, we collect personal details such as your name, email address, phone number, address, and payment information.
  • Technical Data: We may collect technical data about your device and browsing actions, including IP address, browser type and version, time zone setting, browser plug-in types, and platform.
  • Usage Data: Information about how you use our website, products, and services.

2. Data Sharing and Disclosure

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering our services.
  • Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website and data processing are secured using industry-standard encryption and security protocols.

Your Rights:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request the correction of inaccurate or incomplete data.
  • Deletion: You may request the deletion of your personal data, subject to certain conditions.
  • Objection: You have the right to object to the processing of your personal data for specific purposes.

Cookie policy

At Urban Suites, we use cookies to enhance your browsing experience and improve our website’s functionality. This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or other internet-enabled device) when you visit a website. Cookies help websites remember your actions and preferences over a period of time.

Types of Cookies We Use

  1. Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas of the site. Without these cookies, the website cannot operate effectively.
  2. Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and if you experience any errors. This helps us improve the performance of our website and provide a better user experience.
  3. Functionality Cookies: These cookies remember your preferences and choices, such as language settings and booking preferences, to provide a more personalized experience.
  4. Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to make improvements to our website.
  5. Marketing Cookies: These cookies track your online activity to help us deliver more relevant advertisements or limit the number of times you see an ad. These cookies may be set by third-party advertising networks.

Third-Party Cookies

We may also use third-party cookies from service providers like Google Analytics to analyze website traffic and usage. These third-party cookies are subject to the respective privacy policies of these providers.

Your Choices Regarding Cookies

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

Managing Cookies in Your Browser

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will be posted on our website with the effective date.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:

For questions or more information, please contact us at reception@urbansuites.nl.