Frequently asked questions

Welcome to Urban Suites! To help ensure your stay with us is as enjoyable and smooth as possible, we’ve compiled answers to some of the most frequently asked questions about our services and policies. Whether you’re curious about making a reservation, our cancellation policy, check-in and check-out times, or our house rules, you’ll find all the information you need right here.

Reservations can only be made online through our booking system.

A reservation is only confirmed after receiving a confirmation from Urban Suites.

Payment must be made in full at check-in unless otherwise agreed.

We accept payments via credit card and debit card.

Cancellations up to 48 hours before the scheduled arrival date are free of charge, unless otherwise indicated.

In case of a no-show or early departure, the full reservation amount will be charged.

Check-in is available from 3:00 PM on the day of arrival.

Check-out must be completed by 10:30 AM on the day of departure.

Early check-in and late check-out are available upon request and subject to availability. Additional charges may apply.

Guests must behave in a manner that does not cause disturbance to other guests or neighbors.

Damage to Urban Suites’ property caused by guests will be charged.

Urban Suites is not responsible for loss, theft, or damage to guests’ personal belongings.

Smoking is strictly prohibited in all apartments.

Pets are not allowed.

Parties and events are not permitted.

Urban Suites is not liable for injury, loss, or damage suffered by guests unless caused by negligence of Urban Suites. Guests are advised to take out travel insurance to cover unforeseen events.