Terms and Conditions

Welcome to Urban Suites. These terms and conditions apply to all reservations and services offered by Urban Suites, located in Eindhoven. By making a reservation with Urban Suites, you agree to these terms and conditions.

1.Reservations and Payments

  • Reservations can only be made online.
  • A reservation is only confirmed after receiving a confirmation from Urban Suites.
  • Payment must be made in full at check-in unless otherwise agreed.
  • We accept payments via credit card and debit card.

2.Cancellation Policy

  • Cancellations up to 48 hours before the scheduled arrival date are free of charge, unless otherwise indicated.
  • In case of a no-show or early departure, the full reservation amount will be charged.

3.Check-In and Check-Out

  • Check-in is available from 3:00 PM on the day of arrival.
  • Check-out must be completed by 10:30 AM on the day of departure.
  • Early check-in and late check-out are available upon request and subject to availability. Additional charges may apply.

4.Responsibility and Conduct

  • Guests must behave in a manner that does not cause disturbance to other guests or neighbors.
  • Damage to Urban Suites’ property caused by guests will be charged.
  • Urban Suites is not responsible for loss, theft, or damage to guests’ personal belongings.

5.House Rules

  • Smoking is strictly prohibited in all apartments.
  • Pets are not allowed.
  • Parties and events are not permitted.

6.Privacy

  • Urban Suites respects your privacy and treats your personal data confidentially. Your data is only used for reservation purposes and will not be shared with third parties without your consent unless required by law.

7.Liability

  • Urban Suites is not liable for injury, loss, or damage suffered by guests unless caused by negligence of Urban Suites.
  • Guests are advised to take out travel insurance to cover unforeseen events.

8.Governing Law

  • These terms and conditions are governed by Dutch law.
  • Any disputes will be submitted to the competent court in the Netherlands.

By making a reservation with Urban Suites, you confirm that you have read and agree to these terms and conditions.

For questions or more information, please contact us at reception@urbansuites.nl.
Thank you for your reservation, and we look forward to welcoming you to Urban Suites in Eindhoven!